About us
ABOUT US
About Rose & Lucia
Rose & Luica is an online store offering a curated selection of fashion, footwear and accessories for customers in the United Kingdom, Ireland, Canada, the United States and Australia. Rose & Lucia is operated by Tomas Mensik.
Our focus is on everyday style, seasonal pieces and easy-to-wear designs that can fit into different wardrobes, occasions and lifestyles. From relaxed essentials to statement pieces, our collections are selected to give customers a simple and convenient way to shop online.
Our Approach
We believe online shopping should be clear, straightforward and reliable. That is why we aim to provide accurate product information, clear delivery expectations and accessible customer support before and after your order.
Our website is designed to make it easy to browse products, place an order and contact us if you need help.
Our Products
At Rose & Lucia, our product range may include:
- Women’s fashion
- Men’s fashion
- Footwear
- Bags and accessories
- Seasonal and lifestyle pieces
Product availability may change over time as collections are updated.
Fulfilment and Delivery
Rose & Lucia works with external fulfilment, shipping and delivery partners to process and deliver orders. Depending on the product and delivery location, orders may be handled through our international fulfilment network before being passed to a local delivery carrier for the final stage of delivery.
You can find more information about delivery times, shipping locations and carriers in our Shipping Policy.
Customer Support
If you have a question about an order, product, delivery, return or refund, our customer service team is here to help.
You can contact us at:
Store name: Rose & Lucia
Email: info@roseandlucia.uk
Rose & Lucia is operated by Tomas Mensik.
Business Name: Tomas Mensik
Business Registration Number: 07537247
Business address: Jihlava, 586 01 Czech Republic
Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)
We aim to respond to your email within 48 hours.